Terms & Conditions
Terms & Conditions
The information contained within this document relates to the Aesop Malaysia online store located at www.malaysia.aesop.com, operated by Aesop Malaysia Sdn Bhd 201301012891 (1042729-T) and trading as Aesop.
The Terms of Trade relevant to our other regions can be found in the footer of our international web stores. These can be accessed by selecting 'Shop Online' in the main menu, and choosing your region from the list that appears below.
Aesop is the trading name for Aesop Malaysia Sdn Bhd (referred to in these terms and conditions as Aesop).
The content of this website is general and is provided for information purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, Aesop does not give any express or implied warranties and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, Aesop does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.
In addition, to the fullest extent permitted by law, Aesop does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Aesop accepts no liability arising from your access to this website.
Limitation of Liability
Subject to the provisions of consumer protection legislation that cannot be excluded, Aesop accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, Aesop will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, Aesop limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.
All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Aesop or its affiliates or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Aesop or its affiliates and is protected by international copyright laws.
Aesop and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of Aesop or its affiliates. These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Aesop’s express prior written consent.
Licence and Site Access
Aesop grants you a limited licence to access and make personal use of this site and not to download (other than page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with Aesop's express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Aesop. You may not use any metatags or any other hidden text using Aesop's name or trademarks without Aesop's express prior written consent. Any unauthorised use will automatically terminate the licence granted above.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.aesop.com or www.malaysia.aesop.com so long as the link does not portray Aesop, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by Aesop, you must remove any hyperlink to this website contained on your website or any other digital content. You may not use any Aesop logo or other proprietary graphic or trade mark as part of the link without Aesop's express prior written consent.
Third Party Websites
Aesop may include links on this website to websites owned by other parties. Aesop is not in any way responsible for the material contained on these sites, nor is Aesop responsible for the availability of these sites. Aesop does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Aesop responsible for any damage, offence or loss caused as the result of visiting these websites.
Aesop recommends that before you visit any website you check that your computer is running up-to-date virus checking software.
Terms of Trade
If you purchase any products via this website, you must agree to Aesop's Terms of Trade (see Orders & Shipping).
Aesop's credit card transactions are fulfilled by an authorized banking institution. Aesop will not collect your credit card information. Our payment gateway provider will collect credit card information in an encrypted format via their secure server. Your credit card details are encrypted and stored for only 6 months.
Although Aesop engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.
You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.
Cookies also allow Aesop to recognise your computer while you are on Aesop's site, and to send you to the country of origin and language you selected on your first visit to Aesop's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.
Aesop may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.
In case of dispute, the English language version of all Terms and Conditions shall precede the Malay language version.
Refunds and Returns
Only items purchased on the Aesop website can be returned to aesop.com for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering online, Aesop will gladly exchange your item for the item you intended to purchase and refund you. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
In the unfortunate event that you react to a product, you have the option of exchanging or refunding it. All items must be returned either to one Aesop store in Malaysia or to warehouse. Customer Service associates will guide you through the process.
In Malaysia, corresponding shipping charges incurred when consumer sends back the product will be absorbed by Aesop.
Should the item be damaged while it is being shipped to you by us, Aesop will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.
Please retain your postal receipt from Post Office until you are certain your parcel has been safely received by Aesop. We may need to see this if we fail to receive your package.
We will do our best to process returns within maximum 5 working days (Monday-Friday excluding official public holidays) of receipt and a reimbursement will be issued in the original form of payment within 14 working days.