Copyright
All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Aesop or its affiliates or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Aesop or its affiliates and is protected by international copyright laws.

Trademarks
Aesop and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of Aesop or its affiliates. These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Aesop’s express prior written consent.

Licence and Site Access

Aesop grants you a limited licence to access and make personal use of this site and not to download (other than page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with Aesop's express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Aesop. You may not use any metatags or any other hidden text using Aesop's name or trademarks without Aesop's express prior written consent. Any unauthorised use will automatically terminate the licence granted above.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.aesop.com or www.malaysia.aesop.com so long as the link does not portray Aesop, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by Aesop, you must remove any hyperlink to this website contained on your website or any other digital content. You may not use any Aesop logo or other proprietary graphic or trade mark as part of the link without Aesop's express prior written consent.

Third Party Websites

Aesop may include links on this website to websites owned by other parties. Aesop is not in any way responsible for the material contained on these sites, nor is Aesop responsible for the availability of these sites. Aesop does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Aesop responsible for any damage, offence or loss caused as the result of visiting these websites.

Aesop recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

Terms of Trade

If you purchase any products via this website, you must agree to Aesop's Terms of Trade (see Orders & Shipping).

Privacy

You agree that Aesop may use Personal Data provided by you via this website in the manner described in Aesop's Privacy Policy.

Security

Aesop's credit card transactions are fulfilled by an authorized banking institution. Aesop will not collect your credit card information. Our payment gateway provider will collect credit card information in an encrypted format via their secure server. Your credit card details are encrypted and stored for only 6 months.

Although Aesop engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.

Cookies

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit Aesop's website. Cookies allow Aesop to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. Aesop uses cookies to track and collect information about which parts of Aesop's site and newsletter (including links to other websites) are being visited by you.

Cookies also allow Aesop to recognise your computer while you are on Aesop's site, and to send you to the country of origin and language you selected on your first visit to Aesop's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

General

Aesop may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.

The law applicable to this website is the law of Malaysia and the parties irrevocably submit to the exclusive jurisdiction of Malaysia, and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time in relation to these Terms of Use.

In case of dispute, the English language version of all Terms and Conditions shall precede the Malay language version.

Refunds and Returns

Only items purchased on the Aesop website can be returned to aesop.com for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, Aesop will gladly exchange your item for the item you intended to purchase and refund you. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

In the unfortunate event that you react to a product, you have the option of exchanging or refunding it. All items must be returned either to one Aesop store in Malaysia or to warehouse. Customer Service associates will guide you through the process.

In Malaysia, corresponding shipping charges incurred when consumer sends back the product will be absorbed by Aesop.

Should the item be damaged while it is being shipped to you by us, Aesop will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Aesop to process any refund or exchange. Please reach out to our Customer Service team through Contact page on the website. You need JavaScript enabled to view it in advance of your intentions to return or exchange a product via email, so that Aesop staff can assist you with a smooth transaction.

Please retain your postal receipt from Post Office until you are certain your parcel has been safely received by Aesop. We may need to see this if we fail to receive your package.

We will do our best to process returns within maximum 5 working days (Monday-Friday excluding official public holidays) of receipt and a reimbursement will be issued in the original form of payment within 14 working days.